Journalist Catriona MacPhee goes undercover as a cleaner at Castlehill Care Home in the Scottish Highlands, spending around seven weeks in the role. The documentary reveals deeply troubling conditions: neglect of basic care tasks, inattention to residents, inadequately followed care plans, staff shortages, unsanitary conditions, emotional distress among residents, and instances of intimidation or mistreatment. The film aims not only to expose failings at Castlehill but to raise broader questions about care home regulation, staffing, dignity, and accountability in the care sector.

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